The website https://en.monrechaud.com is published by AVENTURE NORDIQUE SARL, whose registered office is at 586 Route de Villard 38250 Lans-en-Vercors France, and which is registered on the Grenoble Trade and Companies Register under the number 524 610 243, and whose VAT number is FR FR18524610243, telephone number 04 76 39 79 67 represented by its manager Mr Régis CAHN, hereafter called “AVENTURE NORDIQUE” OR “Mon Réchaud”.
The website https://en.monrechaud.com offers outdoor sports equipment, mountain equipment and equipment for the great outdoors for sale.
The following terms used in these General Terms and Conditions of Sale have the following meanings:
These General Terms and Conditions of Sale govern the contractual relationship between the Customer and Mon Réchaud, within the framework of the sale of Products on the website, and in particular they set out the terms and conditions for ordering, payment, and delivery.
The Customer is required to read these General Terms and Conditions of Sale carefully before purchasing a Product or Products on the website. These General Terms and Conditions contain important information about the Customer's rights and obligations.
The fact that the Customer confirms the order of a Product or Products on the website entails complete and unreserved acceptance of these General Terms and Conditions of Sale. The Customer expressly accepts this, in particular by ticking the box designated for this purpose during the online ordering process.
The General Terms and Conditions of Sale are accessible at all times on the website.
These General Terms and Conditions of Sale take effect from the date they are published online. The version that is binding for the Customer is the version that they accepted on the website when their order was confirmed.
Each purchase on the website is governed by the General Terms and Conditions of Sale that apply on the date of the order.
The different versions of the General Terms and Conditions of Sale are archived in paper, PDF, and Word format on a secure, remote server.
Mon Réchaud reserves the right to modify these provisions at any time. These modifications or adaptations are binding on the Customer as soon as they are published online and cannot be applied to orders which are placed at an earlier date.
The main characteristics of the Product, in particular the illustrations and specifications of its dimensions, composition, origin, use and its suitability for use, are presented on the description sheet for each Product and in special sections of the website.
The Products are described as accurately as possible.
The Customer should read these descriptions before placing an order, as the choice and purchase of a Product is the Customer's sole responsibility.
Product offers are valid as long as they are displayed on the website, subject to availability, as specified during the ordering process.
The main characteristics of the Product, in particular the illustrations and specifications of its dimensions, composition, origin, use and its suitability for use, are presented on the description sheet for each Product and in special sections of the website.
The Products are described as accurately as possible.
The Customer should read these descriptions before placing an order, as the choice and purchase of a Product is the Customer's sole responsibility.
Product offers are valid as long as they are displayed on the website, subject to availability, as specified during the ordering process.
Users who wish to place an order on the website must open a customer account and provide the information requested on the online form and choose a password.
The Customer, when creating the customer account, undertakes to provide accurate information concerning his or her civil status, contact details, e-mail and postal addresses and telephone number. The Customer is responsible for updating the information provided, which can be modified by the Customer logging on to his or her account.
Likewise, the Customer is exclusively responsible for the protection and confidentiality of his or her password.
Users who wish to purchase one or more Products must follow this procedure on the website:
Select the desired Product.
Choose the size of the Product.
Choose the colour/size of the Product, etc.
Specify the quantity of the desired Product.
Add the Product to the basket.
Confirm the contents of the basket once all the desired Products have been added.
Create a customer account if one has not already been created, or log in using your customer account details.
Choose the desired delivery method.
Choose the payment method.
If applicable, opt to use an Mon Réchaud gift card to pay for all or part of the order.
Check the details of the order and correct them if necessary.
Apply a promo code if the User has one, and wishes to use it
Confirm acceptance of the General Terms and Conditions of Sale in force on the day of the order by ticking the box provided for this purpose ‘I have read and accept the general terms and conditions of sale.’
Validate the payment and confirm the order with the obligation to pay by clicking on the “CONFIRM MY ORDER” button.
The Customer is solely responsible for the choice of Products and their suitability for their needs, and Mon Réchaud cannot be held liable in this respect.
Any total or partial inability to use the Products, notably as a result of incompatibility, shall not give rise to any compensation, refund, or liability on the part of Mon Réchaud, apart from any legal obligation to do so.
Orders placed by the Customer can be paid for by:
The payment methods available are listed on the website and may vary from country to country.
Payment is made via 3D Secure. The online payment system is secure and encrypts the transmission of your bank details.
The Customer can opt to pay in 3 or 4 instalments at no extra cost when placing the order. The COFIDIS financing system allows the Customer to pay for an order from €150 to €2500 with a French card that covers the financing period. This option requires the Customer to be domiciled and delivered in France.
An order can be paid for in full or in part with one or more Mon Réchaud gift cards.
Gift cards can be combined and used on discounted items and during sales.
They are valid for one year and cannot be returned or exchanged.
The Customer may benefit from a Promo Code entitling them to a reduction on the price to be paid.
Promo Codes have a limited validity period. This is stated on the Promo Code and/or the website.
The Products ordered by the Customer remain Mon Réchaud's property until the total amount of the order has been paid. This ownership entitles Mon Réchaud to repossess the Products if the Customer fails to pay the total amount owed.
Once the order has been placed, Mon Réchaud will send the Customer an email confirming the order, which includes the information concerning the Products ordered, their price and the delivery charges.
In addition, the Customer can go to ‘My Account,’, and then to ‘my orders’ and click on the order in question to obtain details of the order.
Mon Réchaud reserves the right to refuse or cancel a Customer’s order for any justified reason, especially in the following cases:
refusal of payment by the Customer's bank.
fraudulent use of payment methods or any other similar criminal offence by the Customer.
non-existent delivery information.
The product(s) ordered are delivered and include instructions for use when this is necessary.
Mon Réchaud delivers the Products in mainland France, Monaco, the French overseas departments, and territories, and all the countries listed on the website on the date of the order. For deliveries outside mainland France, it is advisable to check the delivery charges, when ordering, as these vary depending on the country and the weight of the Products to be delivered.
Delivery is made, as the Customer, chooses by Colissimo, Chronopost, DPD or GLS, either to a pick-up point or home delivery, according to the prices displayed on the website before the order is confirmed. The Customer can also choose to collect the order from the shop at 586 Route de Villard, 38250 Lans-en-vercors.
The Products will be delivered on the date or within the deadline stated to the Customer on the order confirmation page and, if no date is stated, no later than thirty (30) days from the date on which the Customer placed the order.
The Customer shall have the option to cancel the order if delivery does not take place on the date or by the deadline specified, or if no delivery is made within thirty days of placing the order, except in the case of force majeure. The Customer can therefore cancel the order, after having instructed Mon Réchaud by recorded delivery letter with acknowledgement of receipt or in writing on a permanent medium, to make the delivery within a reasonable additional period, if the delivery has not been made within this period.
If the order is cancelled, Mon Réchaud shall reimburse all sums paid to the exclusion of any form of compensation, within a fourteen-day period following the cancellation of the order.
The delivery charges for the Products are indicated on the website for each order, as well as in the order confirmation email sent by Mon Réchaud to the Customer. Delivery charges vary according to the nature of the Products to be delivered (size, weight, etc.), the delivery method and the delivery address.
All risks of loss or damage to the Product are transferred to the Customer when the Customer or a third party designated by the Customer takes physical possession of the Product.
When the Customer receives the order, the Customer is required, in the presence of the carrier, to check that the Products delivered match the order, to inspect the condition of the package (damage, open package, missing or damaged products, torn security tape, etc.) and to note any complaints on the delivery note, in handwriting accompanied by their signature.
In parallel, and without prejudice to the applicable statutory warranties, the Customer must send any complaints regarding the non-conformity of products existing on the delivery date by email as soon as possible to Mon Réchaud : info@monrechaud.com
All Products on sale on the website are covered by the statutory warranty of conformity and the warranty against hidden defects (due to a defect in material, design or manufacture affecting the products and rendering them unfit for purpose) entitling the Customer to return products delivered that are faulty or non-compliant.
Mon Réchaud shall be liable for any defects in conformity that appear within a period of twenty-four (24) months from the delivery of the goods.
In the event of proven non-conformity, the Customer shall have the choice between the repair or replacement of the Product, unless the option chosen involves a cost that is clearly disproportionate in comparison to the other option, given the value of the Product or the size of the defect.
If it is impossible to repair or replace the Product, Mon Réchaud shall refund the Customer the price of the Product upon return or offer the Customer a reduction in the price paid and the Customer shall retain the Product.
This warranty does not cover Products which have been damaged by the Customer as a result of an accident or misuse, negligence or poor maintenance by the Customer, or normal wear and tear of the product. If the Product is damaged by the Customer and is not due to a manufacturing defect, the Customer shall pay the transport costs for returning the product as well as the repair costs.
A Customer who wishes to return a Product under the statutory warranty of conformity must inform AVENTURE NORIDIQUE by sending an email to the following email address: info@monrechaud.com
A Customer who wishes to return a Product under the statutory warranty of conformity must inform AVENTURE NORIDIQUE by sending an email to the following email address : info@monrechaud.com
The Customer has a period of fourteen (14) days to state that they wish to return a Product which is unsuitable, without having to give a reason for this decision. This period begins from the date of receipt of the Product by the Customer or a third party designated by the Customer, other than the carrier.
For orders consisting of several Products delivered separately, the period begins from the receipt of the last Product.
The right to withdraw does not apply to the following orders:
Products offered for sale by Mon Réchaud if they are made according to the customer's specifications or are clearly tailored to the customer's needs. For example, this is the case for orders of a pair of skis with ski bindings to be fitted by Mon Réchaud.
Products offered for sale by Mon Réchaud that have been unsealed by the customer after delivery and which cannot be returned for reasons of hygiene or health protection, such as:
hygiene and body care products, including soaps, shampoos, deodorants, toothpastes, toothbrushes, sunscreens, razors, wipes, etc.
food and nutrition products that have been opened by the consumer, including freeze-dried meals, energy bars, energy purees, dried meats, etc.
To exercise the right to withdraw, the Customer must inform Mon Réchaud of this decision in a clear, express declaration:
Either online by completing the form on the website provided for this purpose;
Or by completing and returning to Mon Réchaud the form attached hereto;
Or by email to the following address: info@monrechaud.com ;
Or by postal letter to the following address: Mon Réchaud, 586 Route de Villard 38250 Lans-en-Vercors France.
If the Customer chooses one of the first three options, Mon Réchaud shall promptly send the Customer an acknowledgement of receipt of the withdrawal by email.
Customers must send their request before the end of the aforementioned withdrawal period in order for the withdrawal period to apply.
The Product must be returned in its original packaging to AVENTURE NORIDIQUE without undue delay and, in any event, no later than fourteen (14) days from the notification of the decision to withdraw. The address for returns is as follows:
AVENTURE NORDIQUE, 586 Route de Villard 38250 Lans-en-Vercors France
The Customer can be held liable to Mon Réchaud if the Product is impaired due to handling other than what is required to ascertain the nature, characteristics, and correct operation of the Product.
The Products must be returned:
undamaged and complete, i.e. in their original packaging.
unspoiled and unsoiled in conditions not exceeding simple trial use.
with their instructions for use.
The Customer is responsible for paying the direct costs of returning the Product.
In the event of withdrawal by the Customer, Mon Réchaud will refund all sums paid by the Customer, including the charges for delivering the Product to the Customer (except for additional costs due to the Customer's choice of a more expensive delivery method than the standard delivery method offered by Mon Réchaud), no later than fourteen (14) days from the date on which Mon Réchaud is informed of the Customer's decision to withdraw.
The Customer is informed that Mon Réchaud can postpone the refund until it has received the returned Product or until the Customer has supplied proof of shipment of the Product, whichever is the earlier. The Customer is therefore responsible for keeping proof of shipment.
Mon Réchaud will make the refund using the same means of payment as the Customer used for the initial transaction.
Mon Réchaud holds the intellectual property rights or has acquired the rights allowing it to use the website, trademarks, designs, models, images, texts, photos, logos, style guides, software, search engines, etc. appearing on the website.
In the same way, Mon Réchaud holds the intellectual property rights to the Products proposed for sale on the site, in particular the designs, models, logos, and names represented.
These General Terms and Conditions of Sale do not entail any transfer of any kind of intellectual property rights to all or part of the above elements to Customers.
Any reproduction and/or representation, either in whole or in part, of any of these elements without Mon Réchaud's express authorisation is prohibited and constitutes copyright infringement.
Mon Réchaud cannot be held liable for the non-execution of an order due to force majeure, the actions of a third party or the actions of the Customer.
The information which is asked for on the website is required to process the order.
The recipients of the data are Mon Réchaud's internal services as well as the carrier and/or logistics provider used by Mon Réchaud.
In accordance with the French Data Protection Act, Customers are informed that they have the right to question, access, modify and rectify data by sending an email to the following address: info@monrechaud.com
and that they also have a right to object, for legitimate reasons. Mon Réchaud stores data for the period of time that is strictly necessary for the purpose of processing.
Mon Réchaud shall archive the written record of a Customer order of an amount greater than or equal to one hundred and twenty (120) euros for a period of ten (10) years from the delivery of the Product that was the subject of the order.
The contracts shall be archived in electronic format.
The Customer can access this written record at any time during this period by sending a request to the following address : info@monrechaud.com
If one or more provisions of these General Terms and Conditions of Sale are held to be invalid or declared as such in accordance with a law or regulation, or as a result of a final judgement by a court with competent jurisdiction, the other provisions shall remain in full force and effect.
The Contract is governed by French law, both with regard to the rules of substantive law and the rules of procedural law.
In the case of a dispute that has not been settled by an amicable agreement, and which has been the subject of a written complaint sent by a Customer to AVENTURE NORDIQUE, the dispute can be submitted to the consumer ombudsman, whose contact details are as follows:
CM2C
By letter: 49 Rue de Ponthieu, 75008 Paris
By email: cm2c@cm2c.net
